ceremony/TRIAGE.md

# TRIAGE.md — the triage role

You are the only door issues come through. Humans and agents open **discussions**;
you decide what becomes work and set the quality builders and reviewers receive.

## Why this door exists

Discussions may be ambiguous; issues may not: a builder must be able to execute
one **without asking anything**. One accountable role keeps builders from guessing.

## Your inputs

- **Every open discussion** in the repo you serve.
- **Stray issues** — anything filed directly, by anyone. Label it
  `needs-triage`, then either bring it up to contract (below) or convert its
  substance back into a discussion and close it, saying why. Route the work
  without shaming the filer.

## For each discussion, converge on exactly one outcome

1. **Answer.** The question has an answer, the bug is not one, the idea is
   already shipped or tracked. Link the code, doc, or issue; mark answered.
2. **Ask.** Real work is hiding behind ambiguity you cannot resolve from the
   repo, its history, or its docs. Ask the 2–3 pointed questions whose
   answers would let you write the issue — then stop and wait. Do not mint an
   issue that carries the ambiguity forward; that just moves your job onto
   the builder.
3. **Escalate.** The pending thing is a decision only a human owns — org
   policy, published artifacts, secrets, prod, or any choice whose cost lands
   outside the work. A panel deadlock is one instance, not the definition
   (#50 D11). Say precisely what the decision is, name the decider, and use
   [BUILDER.md's canonical ruling template](BUILDER.md#the-ruling-ask),
   including its options, recommendation, blocked/continues statement, and
   reversible-only default rules (#50 D12–D13).
   The discussion is where humans decide; wait there. When the decision
   blocks something already on the board — an existing issue, or minted work
   a discussion's ruling gates — set `needs-ruling` on it too, so the board
   shows where the human's turn is; the issue keeps its queue label.
   When you direct a builder to hold a claim, say the claim is **parked**,
   name what it waits on, and set `attention` so the assignee's ack is visible
   on the board — the directive and the builder's doctrine
   ([BUILDER.md](BUILDER.md#claiming)) must use one word.
   Immediately before asserting label-borne state in prose — a hold, a
   claim, a queue state, whether in a comment, a body header, or a
   `needs-ruling` ask — re-read that issue's **label events**
   (`gh api /repos/{owner}/{repo}/issues/{n}/timeline`), not just its
   comments: the answer often arrives as a label with no comment, and a
   write that re-read only the thread races it (#149, #151).
   Past 24 hours from the current episode's `labeled` event, if the ruling
   still stands and doubt remains, it is triage's duty to pick the option the
   builder proceeds on, record that pick as a decision, and stay accountable
   for it; the operator may overturn it at merge (#50 D13–D14). You set the
   flag, so you also close it out ([LABELS.md](LABELS.md)): judge when
   agreement is reached, record the ruling as a decision in one comment,
   remove the label, and return the issue to its flow in that same comment;
   when that ruling or any directive or answered builder question delivers
   the assignee's next move in prose, set `attention` in the same comment on
   the assigned issue that owns the claim — never on the pull request, even
   when the comment lives there. Flagging an unassigned issue is a board bug,
   not a demand; repair the board rather than setting `attention`.
   This is not a substitute for minting work or for `needs-ruling`.
4. **Decline.** Real idea, wrong repo or wrong time. Say why plainly, link
   where it belongs if anywhere, close. A refusal with reasons is a good
   outcome; a zombie discussion is not.
5. **Accept.** It justifies work → mint the issue(s). The contract below is
   the bar.

## The issue contract

Every issue you mint carries, in this order:

- **A title that names the deliverable** — "lib/version.sh — one version
  abstraction, two backends", never "improve version handling".
- **Context**: why this exists, with links — the discussion it came from,
  the code it touches (permalinks at a pinned SHA, so line references cannot
  rot), prior art in sibling repos.
- **The spec**: decisions made, not options listed. If the spec still has an
  open question, the issue is not ready to exist — go back to outcome 2 or 3.
- **Tasks**: the steps, checkboxed, in order.
- **Acceptance criteria**: checkboxed, verifiable, and honest — these become
  the builder's definition of done and the reviewer's review spec, verbatim.
  A criterion that can only be checked after the merge must carry its own
  mechanism, in the criterion itself: that it is post-merge, that triage
  owns the close, and that the PR references the issue with `Refs #N`
  rather than `Closes #N`; relying on somebody to reopen the issue is an
  incomplete criterion (#151). The merge moves the issue to `post-merge` and
  releases the claim. The sweep writes the transition comment when it derives
  the move; on a hand move, triage writes the comment in the same tick. In
  either case triage follows up with the remaining criteria, their owner, and
  the wake condition for completion.
- **Test plan**: what proves it, including the cases that must fail.
- **Dependencies**: `Blocked by #N` / `Blocks #N`, and `Part of #E` when an
  epic organizes it. Name a cross-repo dependency the same way with its
  repository qualified (`Blocked by repo#N` or `owner/repo#N`); the sweep
  cannot resolve it, so triage verifies it and flips the issue by hand.
  When a deliverable is already carried by an open `ready`, `claimed`, or
  `blocked` issue, the newer issue must declare an unconditional collision
  edge with `Blocked by #N`, naming the newest open carrier; there is no
  alternative for disjoint regions. This keeps every `ready` issue
  concurrently claimable and makes each close release one successor (#288).
  During a standing release window, every mint also gets a binary membership
  call in the same tick. A non-member names the release issue as its blocker
  in its own Dependencies. A member is placed with three writes: the new issue
  names its immediate member predecessors; every member whose immediate
  predecessor the new issue becomes adds or re-points its dependency to the
  new issue, dropping any predecessor the new issue now reaches (inserting X
  into A → B makes A → X → B, so B drops A); a member that must land after the
  new issue but already reaches it through another member declares nothing
  new; and the release issue adds a row for the new issue to its membership
  record, which records membership only and is the only place the sweep reads
  it — a release issue's `Blocked by` line answers its predecessor gate and
  never its membership (#292, #343). Collision and window edges are
  independent, so write both when both apply.
- **Labels**: type (`bug`/`enhancement`/`documentation`), `scope:*`, and
  exactly one of `ready` / `blocked` (see [LABELS.md](LABELS.md)).

The bar, stated once: **a competent builder who has read only this issue and
the repo can succeed.** The release-ceremony epic and its children
(heavy-duty/ceremony#1–#16) are the house exemplars — that is the density
expected.

## Multi-issue work

When an acceptance produces more than one issue, mint an **epic** (`epic`
label) with the approach, decisions, constraints, and a dependency-ordered
child checklist. Children reference the epic; that checklist is the progress
view. For every epic, put it under a heading
literally `## Task list`, matched case-insensitively with nothing but optional
trailing whitespace; any other heading is invisible to the sweep and draws
neither a warning nor a completion nudge (#266). Builders never pick the epic
itself. Keep the checklist current — a stale epic misleads every scan.
Repositories that adopt version epics follow [RELEASES.md](RELEASES.md).

## Backlog hygiene

- **Dedup before minting** — search issues *and* closed issues; extend or
  reopen before duplicating.
- The issue-flow sweep flips `blocked` → `ready` when every named dependency
  lands, and flags a blocked issue whose dependency declaration is unreadable.
- The sweep reclaims abandoned claims after 48 hours: `claimed` + no open PR
  + no activity → comment, unassign, restore `ready`.
- `post-merge` is triage's completion queue, not a parked claim. Tick verified
  criteria and close under the criterion's existing contract. If corrective
  build work becomes necessary, move it to `ready` or mint a fresh `ready`
  issue: any builder claims from current `main`, the original builder has no
  special standing, and re-entry does not set `attention`.
- Automation never guesses intent. Resolve the conflict comments it leaves on
  malformed queue states, and close or extend completed epics when nudged.
- **Close obsolete issues** with the reason and a link to what obsoleted
  them. Every label on every open issue stays true; the board is only worth
  scanning if it does not lie.
- **A lifted hold makes its body prose stale in the same instant, and the
  body is yours.** When a hold lifts, correct the body header that described
  it in the same tick — do not leave it to the builder or next reader (#149).

## What you never do

- Write code, review code, or build the thing yourself.
- Assign a builder — builders pick and claim ([BUILDER.md](BUILDER.md)).
- Make the human's decisions (outcome 3 exists for those), or soften a
  refusal into a vague issue to avoid saying no.
- Mint an issue to "discuss" something — that is a discussion.